Jakarta, CNBC Indonesia \u2013 PT Bank Mandiri (Persero) Tbk. (BMRI), one of Indonesia’s largest state-owned banks, has reported a remarkable surge in digital banking activity through its flagship super application, Livin’ by Mandiri. The platform now processes an average of approximately 1,700 transactions per hour, a testament to its rapidly expanding user base and the increasing intensity of digital service utilization among its customers. This unprecedented digital adoption is significantly enhancing the bank’s operational efficiency and is directly reflected in its robust financial performance for the first half of 2026.<\/p>\n
Novita Widya Anggraini, Director of Finance & Strategy at Bank Mandiri, highlighted these figures during the bank’s H1 2026 earnings presentation on Thursday, July 23, 2026. She revealed that by the end of the first semester of 2026, Livin’ by Mandiri had amassed an impressive user base of over 41 million customers. This substantial growth is not merely in user numbers but also in the frequency and volume of transactions, signaling a profound shift in customer banking behavior towards digital channels. Anggraini emphasized the critical efficiency gains derived from this digital pivot, stating, "Livin’ has grown to process an average of 11,500 transactions per day, or 1,700 transactions per hour. One can imagine the enormous costs that would be incurred if all these transactions were still conducted conventionally." This statement underscores the strategic importance of the super app in streamlining operations and reducing the overhead associated with traditional branch-based banking.<\/p>\n
The Genesis and Evolution of Bank Mandiri’s Digital Journey<\/strong><\/p>\n Bank Mandiri’s journey into digital banking is deeply rooted in Indonesia’s broader push for financial inclusion and technological advancement. Recognizing the archipelago’s vast geographical spread and diverse population, the bank embarked on an ambitious digital transformation strategy several years ago. The aim was to leverage technology to reach more customers, provide seamless services, and ultimately reduce the cost of banking. Livin’ by Mandiri was conceptualized as a cornerstone of this strategy, designed not just as a mobile banking application but as a comprehensive financial super app capable of addressing a wide array of customer needs.<\/p>\n The initial rollout of Livin’ focused on core banking functionalities such as transfers, bill payments, and account management. However, Bank Mandiri’s vision extended beyond basic services. Over time, the app has undergone continuous iterations and enhancements, integrating advanced features and expanding its ecosystem. This evolution was particularly accelerated by the global pandemic, which forced a rapid shift towards digital channels for essential services, including banking. Bank Mandiri responded by aggressively developing Livin’, adding functionalities that cater to both retail and eventually, through its wholesale platform, corporate clients. The strategic commitment to making Livin’ a true "super app" has been a defining characteristic of Bank Mandiri’s digital roadmap.<\/p>\n Expanding Digital Footprint: Livin’ and Kopra by Mandiri<\/strong><\/p>\n Beyond the retail-focused Livin’ by Mandiri, the bank has also seen robust growth in its wholesale digital platform, Kopra by Mandiri. This platform, designed to serve businesses, has grown to cater to approximately 354,000 users. Notably, about 84% of these users are Small and Medium-sized Enterprises (UMKM), highlighting Kopra’s crucial role in empowering this vital segment of the Indonesian economy. Kopra by Mandiri offers a suite of integrated financial solutions tailored for corporate and commercial clients, including cash management, trade finance, supply chain financing, and foreign exchange services. For UMKM, digital access to such sophisticated tools is transformative, enabling them to manage their finances more efficiently, access credit, and expand their operational capabilities without the need for extensive physical infrastructure. This dual-pronged digital strategy, addressing both retail and wholesale segments, provides Bank Mandiri with a comprehensive and resilient digital ecosystem.<\/p>\n Innovation at the Core: New Features Driving Engagement<\/strong><\/p>\n To sustain its growth trajectory and deepen customer engagement, Bank Mandiri has consistently introduced innovative features within the Livin’ by Mandiri app. Among the latest additions are "KSM Emas" and "Livin’ Next G," both designed to address specific market needs and expand the app’s utility.<\/p>\n KSM Emas, or Kredit Agunan Deposito (Deposit-Backed Loan Facility), represents a sophisticated financial product that allows customers to use their time deposits as collateral for loans. This feature provides a flexible and accessible financing option, particularly for customers seeking liquidity without having to liquidate their savings. By leveraging existing assets, KSM Emas offers competitive interest rates and simplified approval processes, making credit more accessible and efficient for eligible customers. This innovation not only enhances the value proposition for depositors but also diversifies Bank Mandiri’s lending portfolio by tapping into a secure form of collateral.<\/p>\n Livin’ Next G, on the other hand, targets a much younger demographic, aiming to instill a culture of saving in children from an early age. This feature is likely designed with gamified elements, interactive interfaces, and educational content to make saving an engaging and rewarding experience for young users. By introducing financial literacy and responsible money management concepts to children, Bank Mandiri is not only fostering future financially literate citizens but also cultivating a new generation of customers. This forward-looking approach ensures long-term customer loyalty and contributes to the broader national agenda of financial education. These new features underscore Bank Mandiri’s commitment to continuous innovation, ensuring Livin’ remains relevant and valuable across all customer segments.<\/p>\n Tangible Impact on Financial Performance<\/strong><\/p>\n The strategic optimization of these digital channels has directly translated into Bank Mandiri’s robust profitability throughout the first half of 2026. The company reported an impressive Return on Equity (ROE) of 24.3% and a Return on Assets (ROA) of 17.5%. These figures are strong indicators of efficient capital utilization and effective asset management, positioning Bank Mandiri as a leading performer in the Indonesian banking sector. The significant reduction in operational costs achieved through digital transactions, as highlighted by Novita Widya Anggraini, plays a crucial role in enhancing these profitability metrics. By diverting transactions from cost-intensive physical branches to low-cost digital platforms, the bank effectively improves its cost-to-income ratio, thereby boosting its bottom line.<\/p>\n Furthermore, Bank Mandiri’s funding side also demonstrated exceptional strength, with third-party funds (DPK) growing by 17.1% year-on-year (YoY). This growth rate is notably higher than the overall banking industry’s average, indicating strong customer trust and effective deposit-gathering strategies, partly driven by the convenience and accessibility offered by its digital platforms. A robust DPK base provides the bank with stable and low-cost funding, which is essential for supporting its lending activities and overall balance sheet growth. The ability to attract and retain deposits, especially through digital channels, is a critical competitive advantage in today’s dynamic financial landscape. This strong financial performance underscores the successful execution of Bank Mandiri’s digital strategy, validating its investments in technology and innovation.<\/p>\n Broader Implications and Future Outlook<\/strong><\/p>\n Bank Mandiri’s digital triumph has far-reaching implications for the Indonesian banking sector and the nation’s financial inclusion agenda. The success of Livin’ by Mandiri sets a new benchmark for digital transformation, putting pressure on competitors to accelerate their own digital initiatives. In a market where customer experience and convenience are paramount, banks that fail to offer comprehensive and seamless digital services risk losing market share. This competitive environment fosters innovation across the industry, ultimately benefiting consumers with more advanced and accessible banking solutions.<\/p>\n Moreover, the widespread adoption of digital platforms like Livin’ and Kopra by Mandiri plays a significant role in advancing financial inclusion across Indonesia. By reaching millions of customers, including previously unbanked or underbanked populations and remote UMKM, these platforms democratize access to essential financial services. This digital accessibility supports economic growth by enabling individuals and businesses to save, transact, and access credit more easily, fostering greater economic participation and resilience. The introduction of features like Livin’ Next G further contributes to this by nurturing financial literacy from a young age, preparing future generations for sound financial management.<\/p>\n Looking ahead, Bank Mandiri is expected to continue its aggressive investment in digital innovation. Future developments may include further integration of Artificial Intelligence (AI) for personalized banking experiences, enhanced security features, and expansion into open banking ecosystems. The bank’s strategic vision likely involves solidifying Livin’ as an indispensable part of customers’ daily lives, extending beyond traditional banking to incorporate lifestyle services and partnerships. The robust financial performance in H1 2026 provides a strong foundation for these future endeavors, reinforcing investor confidence in Bank Mandiri’s long-term growth prospects and its leadership in Indonesia’s evolving digital economy. The success story of Livin’ by Mandiri is not just about transactions; it’s about transforming the banking landscape and contributing to a more financially inclusive and digitally empowered Indonesia.<\/p>\n","protected":false},"excerpt":{"rendered":" Jakarta, CNBC Indonesia \u2013 PT Bank Mandiri (Persero) Tbk. 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