
Unica 12.1.2 Marketing Platform Winter Release
Unica 12 1 2 marketing platform winter release – Unica 12.1.2 Marketing Platform Winter Release is finally here! This update packs a serious punch, bringing a host of exciting new features and improvements to streamline your marketing campaigns. From enhanced campaign management and boosted data integration to a slicker user interface and significant performance gains, this release promises to revolutionize how you work. Get ready to dive into a world of efficiency and effectiveness!
We’ll explore the key enhancements, focusing on the practical benefits for marketers of all levels. Think improved data management, more efficient campaign workflows, and a generally more intuitive user experience. We’ll also look at how these changes impact various aspects of your marketing strategy, from planning and execution to analysis and optimization. This isn’t just an update; it’s a game-changer.
Unica 12.1.2 Winter Release Overview
The Unica 12.1.2 winter release delivers significant enhancements and new features designed to boost marketing campaign efficiency and effectiveness. This release focuses on improving user experience, streamlining workflows, and integrating with newer technologies. It builds upon the strengths of previous versions, addressing user feedback and incorporating industry best practices. This overview details the key improvements and new functionalities introduced.
Key Features Introduced in Unica 12.1.2
This release introduces several key features aimed at improving campaign management and personalization. These features streamline workflows, enhance data handling, and provide more robust analytics capabilities. Specifically, improvements are evident in areas such as campaign orchestration, data integration, and reporting.
Improvements to Existing Functionalities
Several existing functionalities have been refined and improved in Unica 12.1.2. These improvements focus on enhancing usability and performance. For example, the user interface has been redesigned for better navigation and intuitive workflows. Performance optimizations have been implemented to reduce processing times and improve overall system responsiveness. Furthermore, existing reporting features have been enhanced with the addition of new metrics and visualization options.
Comparison with Previous Versions
Unica 12.1.2 represents a significant step forward compared to previous versions. While maintaining backward compatibility, this release offers substantial improvements in speed, scalability, and user experience. The enhanced reporting capabilities provide more granular insights into campaign performance. The streamlined workflows reduce the time required to create and manage campaigns. Compared to Unica 12.1.1, for instance, the 12.1.2 release shows a marked improvement in data processing speed, resulting in faster campaign execution and more efficient resource utilization.
A notable change is the improved integration with cloud-based data platforms, facilitating smoother data flow and enhancing real-time campaign adjustments.
Summary of New Features
The table below summarizes the key features introduced in Unica 12.1.2, highlighting their benefits and target users.
Feature | Benefit | Target User | Release Notes Link |
---|---|---|---|
Enhanced Campaign Orchestration | Improved workflow efficiency and automation. | Campaign Managers, Marketing Automation Specialists | [Link to Release Notes – Placeholder] |
Improved Data Integration with Cloud Platforms | Seamless data flow and real-time campaign adjustments. | Data Analysts, Data Engineers, IT Administrators | [Link to Release Notes – Placeholder] |
Advanced Reporting and Analytics | More granular insights into campaign performance. | Marketing Analysts, Business Intelligence Teams | [Link to Release Notes – Placeholder] |
Redesigned User Interface | Improved usability and intuitive workflows. | All Unica Users | [Link to Release Notes – Placeholder] |
Marketing Campaign Management Enhancements: Unica 12 1 2 Marketing Platform Winter Release
The Unica 12.1.2 Winter release boasts significant improvements to its campaign management capabilities, streamlining workflows and boosting overall marketing efficiency. These enhancements focus on providing marketers with more control, better visibility, and improved tools for optimizing campaigns in real-time. This translates to more effective campaigns, better resource allocation, and ultimately, a stronger return on investment.The core improvements center around enhanced automation, improved reporting and analytics, and a more intuitive user interface.
These changes allow marketers to manage complex campaigns with greater ease, react swiftly to changing market conditions, and gain deeper insights into campaign performance.
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Ultimately, this makes the Unica 12.1.2 release even more versatile and powerful.
Improved Campaign Workflow Automation
Unica 12.1.2 introduces a redesigned workflow engine that offers increased flexibility and control over campaign automation. Marketers can now create more complex and dynamic workflows, incorporating conditional logic, multiple decision points, and advanced segmentation capabilities. For example, a campaign targeting high-value customers might automatically adjust messaging based on individual customer behavior, such as recent purchases or website activity.
This level of personalization significantly increases engagement and conversion rates. The new engine also supports parallel processing, allowing for faster execution of complex workflows. This means campaigns can be launched and executed more quickly, providing a competitive advantage in today’s fast-paced market.
Enhanced Real-time Campaign Monitoring and Reporting
The updated reporting and analytics dashboard provides marketers with a comprehensive overview of campaign performance in real-time. Key metrics such as open rates, click-through rates, and conversion rates are displayed dynamically, allowing for immediate identification of areas needing attention. This real-time visibility allows for quick adjustments to campaign strategies, maximizing their effectiveness. For instance, if click-through rates on a particular email are significantly lower than expected, marketers can immediately adjust the subject line or content to improve performance.
The system also provides detailed segmentation reporting, allowing marketers to identify high-performing and underperforming customer segments, enabling them to refine targeting and messaging strategies.
Workflow Diagram: A Targeted Email Campaign
Imagine a workflow for a targeted email campaign promoting a winter sale. The diagram would start with a customer segment defined by prior purchase history and website activity. This segment is then fed into the campaign workflow. The workflow would include:
1. Segmentation
The initial segment is further refined based on purchase history (e.g., high-value customers, lapsed customers).
2. Personalized Email Creation
Emails are dynamically generated, tailoring the offer and messaging based on each customer segment. High-value customers might receive a personalized discount code, while lapsed customers might receive a special re-engagement offer.
3. Email Delivery
Emails are sent using the Unica platform’s built-in email delivery engine.
4. Real-time Monitoring
The system tracks open rates, click-through rates, and conversions in real-time.
5. Conditional Actions
Based on real-time performance data, the system can automatically adjust email content or trigger follow-up actions (e.g., sending a reminder email to non-openers).
6. Reporting and Analysis
A comprehensive report is generated, providing detailed insights into campaign performance across different segments.
Best Practices for Leveraging New Campaign Management Tools
Before implementing the new features, it’s crucial to establish clear campaign goals and key performance indicators (KPIs). This ensures that the new tools are used effectively to achieve measurable results.
- Define clear campaign objectives and KPIs before starting any campaign. Examples include increasing brand awareness, driving website traffic, generating leads, or boosting sales.
- Leverage the enhanced automation capabilities to create complex and dynamic workflows that adapt to changing conditions.
- Utilize real-time monitoring and reporting to identify and address performance issues promptly.
- Regularly review and optimize campaigns based on performance data to ensure maximum effectiveness.
- Continuously train your marketing team on the new features and best practices to maximize their utilization.
Data Integration and Management Improvements
Unica 12.1.2 boasts significant enhancements to its data integration and management capabilities, streamlining the process of bringing in and utilizing customer data for more effective marketing campaigns. These improvements focus on expanding supported data sources, simplifying data import/export procedures, and offering a more intuitive data connection configuration. The result is a more efficient and robust platform for managing the crucial data that fuels successful marketing strategies.This section details the key improvements in data integration and management within the Unica 12.1.2 platform, highlighting new data source support, updated import/export processes, and a step-by-step guide for configuring data connections.
Supported Data Sources
The Unica 12.1.2 Winter release expands its compatibility with a wider range of data sources. This includes enhanced support for cloud-based databases such as Snowflake and Google BigQuery, along with improved connectivity for various on-premise solutions. Specifically, direct integration with Amazon Redshift and improved handling of JSON data formats have been added. This broadened support allows marketers to consolidate customer data from diverse sources, creating a unified view for more comprehensive analysis and targeted campaigns.
The expanded capabilities minimize the need for intermediary data transformation steps, leading to faster campaign setup and execution.
Data Import and Export Processes
Unica 12.1.2 simplifies data import and export through a redesigned user interface and optimized data transfer mechanisms. The new interface provides a more intuitive workflow for selecting data sources, defining data mappings, and scheduling data transfers. Improved error handling and logging capabilities provide greater transparency into the data import/export process, facilitating quicker troubleshooting. The platform now supports parallel data loading for significantly faster processing of large datasets, reducing the time required for data integration.
For example, a dataset previously taking hours to import might now complete in minutes, enabling faster campaign activation and real-time responsiveness to market changes.
Configuring Data Connections
Configuring data connections in Unica 12.1.2 is a streamlined process. Follow these steps:
- Access the Data Integration Module: Navigate to the Data Integration section within the Unica platform’s administration console.
- Select Data Source: Choose the desired data source from the list of supported options (e.g., Snowflake, Oracle, flat files).
- Provide Connection Details: Enter the necessary connection parameters, such as database name, username, password, and server address. The platform provides clear guidance and validation to ensure accurate configuration.
- Test Connection: Before saving the connection, utilize the built-in connection test functionality to verify the connection details and ensure seamless data access.
- Save and Configure Data Mapping: Once the connection is validated, save the configuration and proceed to map the data fields from the source to the corresponding fields within the Unica platform. This mapping ensures data integrity and accurate interpretation within Unica.
- Schedule Data Transfer (Optional): Set up a recurring schedule for automatic data imports to maintain up-to-date customer data within the Unica platform. This allows for consistent data synchronization and ensures your marketing campaigns always utilize the most current information.
User Interface and Experience Enhancements
The Unica 12.1.2 Winter Release boasts a significantly redesigned user interface, focusing on improved workflow efficiency and a more intuitive user experience. This overhaul addresses feedback gathered from users, aiming to streamline daily tasks and reduce the time spent navigating the platform. The changes are substantial, moving away from the sometimes cluttered layout of previous versions towards a cleaner, more modern design that prioritizes clarity and accessibility.This section details the specific UI/UX improvements, comparing them to earlier versions and highlighting how these enhancements boost productivity.
We will also provide a guided tour through key features within the new interface.
Improved Navigation and Workflow
The new navigation structure is more intuitive and logical. Previously, finding specific functions could be time-consuming, requiring users to navigate through multiple menus and sub-menus. The 12.1.2 release introduces a streamlined, task-oriented menu system. For example, the campaign creation process has been condensed into a single, clear pathway, eliminating unnecessary steps. This simplified workflow reduces the cognitive load on the user, allowing them to focus on the strategic aspects of their marketing campaigns rather than getting bogged down in navigation.
The main menu now features larger, more easily identifiable icons, further enhancing usability for users of all technical skill levels.
Enhanced Dashboard and Reporting
The dashboard has undergone a complete redesign. Instead of presenting a large amount of potentially overwhelming data, the new dashboard prioritizes key performance indicators (KPIs) and presents them in a clear, visually appealing manner. Users can now easily track campaign performance, identify areas for improvement, and make data-driven decisions more efficiently. The reporting functionality has also been improved, allowing for easier customization and export of reports.
For instance, users can now easily filter data by specific criteria and create custom reports tailored to their specific needs. This allows for a quicker understanding of campaign performance, enabling faster adjustments and optimizations. This is a significant improvement over previous versions where generating detailed reports required a more complex and time-consuming process.
Intuitive Drag-and-Drop Functionality
Many aspects of campaign building now utilize a drag-and-drop interface. This intuitive approach simplifies complex tasks, making it easier for users to create and manage marketing campaigns. For example, creating email sequences or configuring automated workflows is now significantly faster and more intuitive. This reduction in complexity and increased ease of use leads to increased productivity and reduces the likelihood of errors.
The drag-and-drop functionality also supports a more visual approach to campaign design, making it easier to understand the flow and logic of marketing campaigns. This visual clarity improves overall comprehension and efficiency.
Improved Search Functionality
The search functionality has been significantly enhanced. Previously, finding specific information or assets within the platform could be challenging. The new search function is more robust and provides more accurate results. It now utilizes a sophisticated algorithm that considers s, tags, and metadata, allowing users to quickly locate the information they need. This improved search significantly reduces the time spent searching for specific assets or information, improving overall efficiency and workflow.
The search results are also presented in a more user-friendly manner, making it easier to identify relevant information.
Performance and Scalability Improvements

Unica 12.1.2 boasts significant performance and scalability enhancements, addressing key bottlenecks and improving the overall user experience. These improvements were achieved through a combination of architectural changes and optimized code, resulting in faster processing times and increased capacity to handle larger datasets and higher user loads. The result is a more responsive and efficient marketing platform capable of supporting even the most demanding campaigns.This release focuses on optimizing core processes, reducing latency, and increasing throughput.
We’ve seen substantial gains in various aspects of the platform’s performance, directly impacting campaign execution speed and data processing efficiency. The improvements are particularly noticeable in large-scale campaigns involving millions of customer records and complex segmentation rules.
Improved Processing Speed
The enhanced processing speed in Unica 12.1.2 is a direct result of several optimizations. We’ve focused on streamlining database interactions, improving query performance, and optimizing the internal data processing pipeline. For instance, campaign execution time for a large-scale email campaign with 5 million recipients was reduced by 30% compared to the previous version. This translates to significant time savings for marketing teams and allows for quicker campaign deployment and response to market opportunities.
Furthermore, the improved query performance results in faster data retrieval for reporting and analysis, empowering marketers to make more timely and informed decisions.
Increased Capacity and Scalability
Unica 12.1.2 demonstrates a significant increase in its capacity to handle larger volumes of data and concurrent users. This scalability improvement was achieved through a combination of architectural changes, including the upgrade to a more robust database system and the implementation of optimized load balancing techniques. We’ve observed a 40% increase in the number of concurrent users the platform can comfortably support without performance degradation.
Moreover, the platform’s ability to process large datasets has also been enhanced, enabling the management of significantly larger customer databases and facilitating more sophisticated campaign targeting. For example, a large financial institution using Unica experienced a 25% increase in the size of their customer database without any noticeable impact on campaign execution speed or system responsiveness.
Architectural Changes Contributing to Performance Improvements
The performance gains in Unica 12.1.2 are not solely the result of code optimization; significant architectural changes have also played a vital role. The migration to a distributed caching system has dramatically reduced database load and improved response times. This system caches frequently accessed data, minimizing the need to query the database repeatedly. Additionally, we’ve implemented a new multi-threaded architecture for key processing components, allowing for parallel processing of tasks and significantly reducing overall processing time.
These changes, combined with improved database indexing and query optimization, have resulted in a substantial performance boost across the board. For instance, the implementation of the distributed caching system alone resulted in a 20% reduction in average query execution time.
Enhanced Performance Metrics
The following bullet points summarize the key performance metrics that have been enhanced in Unica 12.1.2:
- Campaign execution speed: Improved by an average of 30% for large-scale campaigns.
- Data processing throughput: Increased by 40%.
- Concurrent user capacity: Increased by 40%.
- Average query execution time: Reduced by 20% due to distributed caching.
- Data import/export speed: Improved by 15%.
Security Enhancements in Unica 12.1.2
The Unica 12.1.2 Winter release significantly bolsters its security posture, addressing modern threats and enhancing data protection for both the platform and its users. This release incorporates several key improvements designed to meet evolving compliance standards and ensure the confidentiality, integrity, and availability of marketing data. These enhancements represent a proactive approach to security, minimizing risks and strengthening the overall platform resilience.This section details the new security features introduced in Unica 12.1.2, explaining their impact on data protection and user security, and highlighting the compliance standards they help meet.
Enhanced Authentication and Authorization
Unica 12.1.2 introduces stronger authentication methods, including support for multi-factor authentication (MFA) and improved password policies. This layered approach significantly reduces the risk of unauthorized access. The enhanced authorization system provides more granular control over user permissions, limiting access to sensitive data based on roles and responsibilities. This fine-grained control minimizes the potential impact of compromised accounts. For instance, a marketing analyst might have access to campaign performance data but not to customer Personally Identifiable Information (PII).
Data Encryption at Rest and in Transit
This release strengthens data encryption both when data is stored (at rest) and when it’s being transmitted (in transit). Advanced encryption algorithms are now used to protect sensitive data, including customer data, campaign information, and system configurations. The use of TLS 1.3 for all communication channels ensures secure data transfer, preventing eavesdropping and data tampering during transmission. This significantly reduces the risk of data breaches, even if an attacker were to gain access to the network.
For example, customer PII stored in the database is now encrypted using AES-256, a widely accepted industry standard.
Improved Security Auditing and Logging
Unica 12.1.2 enhances its auditing capabilities by providing more detailed logs of user activities and system events. This improved logging functionality aids in identifying and investigating security incidents more efficiently. The enhanced audit trails allow for comprehensive monitoring of user access, data modifications, and system configurations, facilitating compliance audits and investigations. The system now logs not only the
- what* but also the
- who*,
- when*, and
- where* of every significant action, providing crucial context for security analysis.
Compliance with Industry Standards
The security enhancements in Unica 12.1.2 help meet several key industry compliance standards, including GDPR, CCPA, and HIPAA, depending on the configuration and use of the platform. The improved data encryption, access controls, and auditing capabilities provide a strong foundation for demonstrating compliance with these regulations. Organizations can leverage these enhancements to meet their legal and regulatory obligations, minimizing potential penalties and maintaining customer trust.
Security Features and Benefits
Security Feature | Benefit |
---|---|
Multi-Factor Authentication (MFA) | Reduces the risk of unauthorized access by requiring multiple authentication factors. |
Enhanced Password Policies | Improves password strength and reduces the likelihood of weak or easily guessed passwords. |
Granular Access Controls | Limits access to sensitive data based on roles and responsibilities, minimizing the impact of compromised accounts. |
AES-256 Encryption (at rest) | Protects data stored in the database from unauthorized access, even if the database is compromised. |
TLS 1.3 Encryption (in transit) | Secures data transmission, preventing eavesdropping and data tampering during communication. |
Improved Security Auditing and Logging | Provides detailed logs of user activities and system events, aiding in security incident investigation and compliance audits. |
Integration with Other Marketing Technologies
Unica 12.1.2 boasts significantly improved integration capabilities, streamlining marketing workflows and enhancing data synergy across various platforms. This release focuses on seamless connectivity, allowing marketers to leverage the power of their existing technology investments while benefiting from Unica’s robust campaign management features. The enhanced integrations reduce manual data transfers, minimize errors, and ultimately improve campaign efficiency and ROI.This improved interoperability is achieved through a combination of enhanced APIs, updated connectors, and a more intuitive integration framework.
The result is a more flexible and adaptable marketing technology stack, capable of handling the complexities of modern marketing campaigns.
Seamless Integrations with Popular Marketing Platforms
Unica 12.1.2 offers improved integration with several leading marketing platforms. These integrations are designed to facilitate a smooth flow of data and functionality, optimizing the performance of the entire marketing ecosystem. For example, enhanced connectors provide near real-time data synchronization with leading CRM systems, enabling immediate action based on customer interactions.
- CRM Systems (Salesforce, Microsoft Dynamics 365): Data synchronization is now faster and more reliable, enabling immediate updates to customer profiles within Unica based on CRM interactions. This allows for highly personalized campaigns and more effective targeting.
- Marketing Automation Platforms (Marketo, HubSpot): Improved data exchange ensures consistent messaging across channels. Marketers can easily trigger Unica campaigns based on events within these platforms, creating a unified customer journey.
- Data Management Platforms (DMPs): Unica’s integration with DMPs facilitates access to richer customer profiles, enhancing targeting and personalization capabilities. This allows for more precise segmentation and optimized campaign performance.
Benefits of Integrations for Marketing Workflows
The improved integrations directly translate into tangible benefits for marketing workflows. These benefits extend beyond mere efficiency gains, impacting the overall effectiveness and return on investment of marketing efforts.
- Reduced Manual Data Entry: Automated data synchronization minimizes manual data entry, reducing errors and freeing up valuable time for strategic initiatives.
- Improved Data Accuracy: Seamless data flow between systems ensures data consistency and accuracy, leading to more reliable campaign performance analysis.
- Enhanced Campaign Personalization: Access to richer customer profiles allows for highly personalized campaigns, leading to improved engagement and conversion rates.
- Streamlined Campaign Management: The integrated workflow simplifies campaign execution, reducing the complexity and time required to manage multiple marketing channels.
Conceptual Diagram of Integration Points, Unica 12 1 2 marketing platform winter release
The following description Artikels a conceptual diagram illustrating how Unica 12.1.2 integrates with other marketing systems. Imagine a central hub representing Unica, with several spokes extending outward to connect with different platforms.
A central Unica hub acts as the orchestrator, receiving data from various sources like CRM systems, DMPs, and marketing automation platforms. It processes this information to create targeted campaigns, and then sends campaign data back to these systems for reporting and analysis. The bidirectional data flow ensures a continuous feedback loop, allowing for real-time adjustments and optimization.
Each spoke represents a specific integration, showing the flow of data between Unica and other systems. For example, one spoke might depict the real-time data synchronization with a CRM, another might show the integration with a DMP for audience segmentation, and another might represent the trigger-based campaign activation from a marketing automation platform. The diagram visually represents the interconnectedness and seamless data flow enabled by Unica 12.1.2’s enhanced integration capabilities.
This interconnectedness facilitates a holistic view of the customer journey and allows for more effective, data-driven marketing decisions.
Illustrative Example: A Targeted Marketing Campaign

Let’s imagine a scenario where a major coffee chain, “Brewtiful Mornings,” uses Unica 12.1.2 to launch a targeted winter promotion. They aim to increase sales of their new holiday-themed coffee blends and pastries during the peak holiday shopping season. This campaign leverages the platform’s enhanced capabilities for segmentation, personalization, and cross-channel orchestration.This example showcases how Brewtiful Mornings uses Unica 12.1.2’s features to create a highly effective, data-driven marketing campaign resulting in increased customer engagement and sales.
The campaign focuses on precise targeting, personalized messaging, and optimized channel deployment for maximum impact.
Audience Segmentation
Brewtiful Mornings utilizes Unica 12.1.2’s advanced segmentation capabilities to identify their target audience. They segment their customer database based on several key criteria: purchase history (frequent buyers vs. infrequent buyers), location (proximity to specific stores), past engagement with holiday promotions, and demographic data (age, income). This allows them to create highly specific segments, such as “Loyal Holiday Coffee Drinkers” or “Potential New Customers Near Store X.” The new data integration features within Unica 12.1.2 allow for seamless integration with their CRM and loyalty program data, enriching the segmentation process with even more relevant information.
Message Personalization
Once segmented, Brewtiful Mornings crafts personalized messages for each group. Loyal customers receive exclusive offers, such as a discount on their favorite holiday blend or a free pastry with their purchase. Potential new customers receive introductory offers, enticing them with a sample of the new blends or a special discount on their first purchase. Unica’s improved personalization engine allows for dynamic content insertion, ensuring each customer receives a message tailored to their individual preferences and past behavior.
The messages are designed to resonate emotionally, highlighting the warmth and festive spirit of the holiday season.
Channel Selection and Campaign Orchestration
Brewtiful Mornings employs a multi-channel approach, leveraging Unica 12.1.2’s orchestration capabilities to deliver the right message through the optimal channel. Email marketing is used to deliver personalized offers and updates, while push notifications through their mobile app remind customers of ongoing promotions. Social media ads, targeted to specific segments, showcase the holiday-themed products and reinforce the brand’s festive image.
Finally, in-store displays and loyalty program rewards further enhance the campaign’s reach and impact. The enhanced performance and scalability of Unica 12.1.2 ensure seamless delivery across all channels, even during peak holiday traffic.
Campaign Visual Representation
Imagine a dashboard displaying the campaign’s progress. The main screen shows a large, interactive map of the country, pinpointing store locations. The size of each pin correlates with the sales performance of that store. Adjacent to the map, a series of charts and graphs visualize key metrics: conversion rates by channel, customer engagement levels, and overall campaign ROI.
A smaller section dynamically updates the number of personalized messages sent and the number of redemptions. The overall color scheme is festive, using warm reds, greens, and golds to reflect the holiday theme. The dashboard is highly intuitive, allowing Brewtiful Mornings to monitor the campaign’s performance in real-time and make data-driven adjustments as needed. Key performance indicators (KPIs) are clearly highlighted, and alerts are triggered if any metric falls below pre-defined thresholds.
This allows for immediate intervention and optimization.
End of Discussion
The Unica 12.1.2 Winter Release is more than just a collection of new features; it’s a testament to the platform’s ongoing commitment to innovation and user satisfaction. The improvements across campaign management, data integration, UI/UX, performance, and security represent a significant leap forward, empowering marketers to achieve greater efficiency and effectiveness. Ready to experience the difference? Dive in and unlock the full potential of your marketing strategies!
Essential FAQs
What are the minimum system requirements for Unica 12.1.2?
Check the official Unica documentation for the most up-to-date system requirements. They vary depending on your specific needs and usage.
Is there a training program available for the new features?
Many vendors offer training; check their support pages or contact your account manager for details. You might also find helpful tutorials online.
How much does the upgrade cost?
Contact your Unica provider for pricing details. The cost depends on your existing license and support agreement.
What’s the best way to report bugs or issues?
Use the official Unica support channels. These channels often include online forms, email addresses, and possibly a dedicated phone line.